Common questions when considering Bana

No. Each tech gets a text with a link, and the report opens in the phone’s browser. There is nothing to install and no password to remember. The field surface works in English and Spanish.

The written report saves as a draft on the phone, and a photo that fails to upload stays on the form with a retry button, so the tech can send it when signal returns without redoing anything. A missing or denied GPS reading is recorded as such and never blocks a report.

No. Bana takes one GPS reading when a tech opens the report form, shows it to the tech, and sends it with the submitted report, checked against the jobsite geofence. There is no background location and no location history, and off-site flags are visible to your office only.

That number is opted out of texts across Bana until it replies START. Nothing is blocked: the tech’s daily link falls back to email when there is an address on file, and the office sees each tech’s reachability as text, email only, or unreachable.

Customers get a daily report email and a read-only view of the job: progress, photos, plans, schedule, requests, changes, and the turnover package once it is released. Internal flags such as late, missed, or off-site never appear on customer surfaces, and the schedule shows dates, not who is on the crew.

Once per project per work date, at a send time you set (7:00 PM local by default), and only on days with at least one submitted report. It goes out in English and is never resent; a late report updates the in-app record instead.

Nobody declares it. Each point type carries a proof checklist, and a point becomes complete when the required lines are satisfied by photos, videos, values, or attachments. The office can mark a point Needs attention or Not required; everything else is computed from proof.

A replacement is a flag on the point, not a new point. The tech records the removed device with a before photo, description, make and model, serial, condition, and where it went, and the replacement schedule carries into the customer portal and the turnover package.

Yes. Turnover packages download as a PDF register plus organized supporting files, and a data export packs any project, or your whole organization, as CSV tables with the same file structure. Export links stay live for 7 days. If you cancel, your records stay readable for at least 12 months.

Any project that is not closed. Setup, active, dormant, and closeout projects each hold a slot. Every plan includes a set number of active projects, and going over is a small per-day overage rather than a hard stop.

Your organization becomes read-only until you choose a plan. Nothing is deleted, everything stays viewable and downloadable, and subscribing makes it writable again.

Three plans priced by how many active projects you run, with unlimited office users, technicians, and customer collaborators on every tier. The trial is 30 days with no card required.